Data and purposes
The controller is the legal operator identified below. We receive your name, email address and a securely hashed password from account registration and the details you submit: contact information, journey addresses and coordinates, dates, flight number, passengers, luggage and notes, plus business or chauffeur enquiries. We use these to answer requests, quote, arrange journeys and manage applications. Required fields are needed to handle the request; other details are optional. Do not enter payment-card details or sensitive health information in notes.
Legal bases
Request handling and journey administration rely on pre-contractual steps or contract performance (GDPR 6(1)(b)); legally required records on legal obligation (6(1)(c)); service security and claim handling on legitimate interests (6(1)(f)), balanced against your rights. Agreeing to service terms is not blanket consent to personal-data processing. We do not use request details for marketing without a separate valid basis.
Recipients and external services
Authorised staff and the assigned chauffeur access the details necessary for their role. Providers: Hostinger (hosting, database, sign-in); Stripe (card payments; the card is saved by Stripe to charge waiting time beyond the free allowance); Resend (booking e-mails); Google Maps Platform (address search, route distance and map, via our server; Geoapify as backup); FlightAware (flight number, to follow your flight); Google Analytics 4 only after your consent. Clicking WhatsApp opens an external Meta service governed by its privacy notice. Some providers may process data outside the EEA under standard contractual clauses; request details by email.
Retention and security
Records remain only while needed to resolve enquiries, fulfil journeys, meet statutory recordkeeping or handle claims. Retention depends on the request status, applicable accounting duties and limitation periods; an exact operational schedule must be finalised before launch. Access is limited by account and role. Card details are processed by Stripe; we store only Stripe payment references, never card numbers. Request deletion by email; records needed by law or an active claim may be retained.
Your rights and complaints
Depending on the legal conditions, you may request access, correction, erasure, restriction, portability or object to legitimate-interest processing. Where processing relies on consent, you may withdraw it at any time. Contact the email below; identification may be needed and we normally respond within one month. You may complain to the Italian Garante or the supervisory authority in your habitual residence, workplace or place of alleged infringement. We do not make legally significant decisions solely by automated processing: journey confirmation is reviewed by our team.
Operator & contact
- Registered legal name / data controller
- Not supplied — complete before public launch
- Registered office
- Not supplied — complete before public launch
- Registration number
- Not supplied — complete before public launch
- VAT number
- Not supplied — complete before public launch