What to do if the driver does not meet you?What to do if the driver does not meet you?
If the driver fails to show up in pick-up location at the time specified in the voucher within 15-20 minutes and does not answer the phone, the transfer shall be considered canceled. In order to receive a refund, the Customer must prove that he/she was, in fact, waiting for his driver at the time and place specified in the voucher. A picture of time board showing the current time and date will serve as an acceptable proof. The Customer must send an email with all the details to firstname.lastname@example.org